If items are in stock, orders placed during the working week (Monday to Friday) are dispatched within 24 hours from our base in East Sussex, UK. We use DPD as a courier service, and all orders, unless stated otherwise, are sent on a ‘next day’ service. This means that usually, if ordered Monday - Thursday, you’ll receive your order next day, however due to collection cut off times and possible problems outside of our control, we do not guarantee this. If you’re in desperate need of an item and need it as soon as possible, give us a call we’ll always see what we can do!
We keep our postage rates simple and just use two rates, this is £5.95 for items weighing up to 5kg (small items), and £8.95 for anything over that (large items). As mentioned above, all orders are delivered via a tracked, insured DPD next day service. We offer free postage on all orders over £125, regardless of size and weight, this does not include motorcycles and certain other specified items.
You will receive a dispatch notice from ourselves once your item has been shipped, and at a similar time tracking information from DPD themselves. On the morning of delivery you’ll receive a one hour delivery slot from DPD. Once your order has been dispatched from ourselves, any delivery changes will need to be made with DPD directly.
Postage within mainland UK is included as above and priced automatically. Postage to the Scottish Highlands and Islands, Channel Islands and Northern Ireland is all possible, usually at minimum increased cost, please get in touch and we can arrange this for you.
We can post to Europe and Internationally at request, again easiest to discuss this on a case to case basis, so please either drop us an email or give us a call and we can go through this with you.
RETURNS AND EXCHANGES
All returns need to be returned to ourselves within 30 days, and the item as well as the packaging, needs to be in new, unused, re-sellable condition. If there is a mistake on our side and we’ve sent you the wrong size/colour/other specific of an item, then we’ll cover the return postage costs, but for any other reason it will be down to you to cover the costs in returning the item. In this instance, we advise using a tracked/insured delivery service and to retain your proof of postage in the event that you need to make a claim with the courier.
If you do need to return an item to us, for whatever reason, please contact us first and we’ll go through the process with you!
Cancellations of orders can be made up to the point of dispatch, after this point it will be classed as a normal return and the customer will be responsible for any costs involved in returning the item to Desert Rose Bikes.
Once the item has been returned to us, you’ll hear from ourselves usually via email, confirming that we’ve accepted your return, and any monies to be refunded will be credited back to the payment method you used when placing the order, within 14 days.