Orders can be cancelled up to the point of dispatch, after this point it will be classed as a normal return and the customer will be responsible for any costs involved in returning the item to us.
Of course! All returns need to be returned to ourselves within 30 days, and the item as well as the packaging, needs to be in new, unused, re-sellable condition. If there is a mistake on our side and we’ve sent you the wrong size/colour/other specific of an item, then we’ll cover the return postage costs, but for any other reason it will be down to you to cover the costs in returning the item. In this instance, we advise using a tracked/insured delivery service and to retain your proof of postage in the event that you need to make a claim with the courier.
If you do need to return an item to us, for whatever reason, please contact us first and we’ll go through the process with you!